Cancellations or changes to appointments can be made up to 48 hours in advance.
Cancellations or changes made between 24-48 hours of your appointment time will result in a 50% payment charge.
Cancellations made less than 24 hours in advance will be charged in full. Changes to appointment times are subject to availability and at the discretion of The Wellness Garden.
Payments for cancelled, or missed appointments, will be automatically billed from your account using the payment card you registered at the time of booking, or will be invoiced and due within 7 days.
On very rare occasions, The Wellness Garden may cancel appointments up to 24 hours in advance with no reason necessary or if the therapist is ill – in the unlikely event that this happens, a new appointment time or a full refund will be offered.