General FAQs

Where will my treatment take place?

Your treatment will take place at my private therapy studio in Ewhurst, near Cranleigh in Surrey.

Once you have booked your appointment, you will receive an email confirming all of the details, along with the exact location of The Wellness Garden, where there is plenty of free, off-road parking available.

Mapledrakes Road
Ewhurst, Cranleigh, Surrey GU6 7QP

I’m not sure what type of massage I would like

 

That’s absolutely fine! The initial consultation process will draw upon what you hope to gain from your treatment and from that, I can target your massage to suit your particular needs. This could stress-relief, tension release, help with niggling aches and pains or a combination of the three.

I’m not sure what type of facial I need

Not everyone has a skin type that falls neatly into one category. If this sounds like you, I offer a custom facial using products from either Neal’s Yard remedies, Tropic Skincare, or a blend of both, after assessing and addressing your individual skin condition.

Will I have to undress/ What should I wear?

For all body massages, you will dress down to your underwear (no bra). You will be safely and securely covered with a sheet/towels/blanket and will only have the limb I am working on exposed. For intimate waxing, please see the FAQs below.

How long does my hair have to be for waxing?

For the best results, and to allow enough hair for the wax to grip, please leave at least 3 weeks since your last shave, or four weeks since your last wax.

Please don’t worry about being too hairy! I can always trim your hair if needed, but I can’t grow it long enough to be waxed if it’s too short.

What does the initial consultation involve?

 I will gather your contact details (this is purely for insurance purposes – you won’t be spammed with junk mail) and then ask you about any concerns you might have. This process should only take 5-10 minutes and is only for your first appointment so that I can tailor your treatment to your needs.

How can I pay for my treatment?

You can pay either by cash or card. I also accept bank transfers, but these must be agreed and paid in advance of your treatment.

What is your cancellation policy?

Cancellations or changes to appointments can be made up to 48 hours in advance.

Cancellations or changes made between 24-48 hours of your appointment time will result in a 50% payment charge.

Cancellations made less than 24 hours in advance will be charged in full. Changes to appointment times are subject to availability and at the discretion of The Wellness Garden.

Payments for cancelled, or missed appointments, will be automatically billed from your account using the payment card you registered at the time of booking, or will be invoiced and due within 7 days.

On very rare occasions, The Wellness Garden may cancel appointments up to 24 hours in advance with no reason necessary or if the therapist is ill – in the unlikely event that this happens, a new appointment time or a full refund will be offered.

Intimate waxing FAQs

Will I have to get naked?

Hollywood / Brazilian 

You will need to remove your knickers but please don’t worry. I perform bikini waxes all the time and have seen it all before. There’s no need to worry if you are too hairy, hairy enough, oddly shaped etc – you’re perfectly normal!

Standard bikini

No, you will keep your knickers on and will be given a tissue to tuck into the sides to avoid any wax spillages.

High leg bikini

Yes, but your modesty will be covered as much as possible at all times. You will be given a tissue to cover the areas not being waxed. If you really don’t want to take your underwear off that’s ok, but to get a better result and to avoid getting wax everywhere, it’s really a lot easier to remove your knickers.

*Please note that I do not provide paper knickers. These only slow things down and they end up getting coverd in wax too – more importantly, they make it tricker to access the hair and don’t allow for the best possible wax.

Will I be put on all fours or in funny positions?

Hollywood / Brazilian 

Honestly, there’s no real way to get to all the hairs without putting you in some strange positions. I have been personally trained by the UK’s leading intimate waxer, Kim Lawless, meaning I can deliver the best possible results based on her unique method of intimate hair removal, but this does involve you being on all fours. Many women come to me specifically for the results that this brings, and it’s not uncommon for people to travel many miles to see a Kim Lawless waxer, but it you really don’t feel comfortable with it then I totally understand and there are other positions that can avoid this. These will still involve a number of techniques to reach the more difficult-to-access areas though and I may ask for your help to bend or lift your legs in certain positions. If you have any concerns please talk to me – I can guarantee they won’t be anything I haven’t heard before.

Standard bikini

No, we are only tidying up the sides so you will simply be asked to put your foot against the thigh of the opposite leg.

High leg bikini

No. This is much like a standard bikini, but you will need to remove your knickers to avoid getting wax everywhere and to get the best possible results.

Will either of us feel embarrassed?

I won’t as I do this all the time and there really is nothing I will see that I will find out of the ordinary. You might if you are new to waxing, but I hope you don’t as you really don’t need to. I’ll do everything possible to make you comfortable and relaxed and if you’re worried, or it’s your first intimate waxing, then please let me know and I will run you through exactly what to expect.

How much of me do you have to touch?

Hollywood / Brazilian 

There’s no getting around it, if you want everything off then I am going to have to touch you in order to get access to all the nooks and crannies. To keep your skin taught I will have to touch your labia and I will need to move them to the side to get to all the stray hairs lurking underneath. Please try not to worry about this, as I really won’t be and it’s honestly not that bad. If you have any concerns though, just let me know and I will try to put you at ease.

Standard bikini

I will only need to touch your leg to pull the skin taught so that your waxing doesn’t pull or hurt.

High leg bikini

Much like a standard bikini.

How painful is it?

All waxing

Well it’s not pain free… but it’s probably not anywhere near as bad as you think it will be. For intimate areas like the bikini I only use Kim Lawless or Perron Rigot warm wax that is removed without strips. This is kinder to the skin and more gentle as it pulls the hair out, but not the skin surrounding it. I honestly think a full leg wax hurts more.

*Try to avoid getting waxed on the first day of your period as things can be a little more sensitive around then, but hopefully you will be pleasantly surprised by how quick and easy it is.

What if I am on my period?

You can have intimate waxing at any stage of your cycle, including while you are on your period. simply wear a tampon and we can place the string out of the way.

That said, being waxed on the first day of your period isn’t ideal as everything can be a little more sensitive then. If you are happy to go ahead though, then it’s absolutely fine to do so.